BOOKING PROCESS / POLICIES / FAQ
Before we
create.
Everything you need to enter the Atelier with clarity.
01How do I book?+
1. Book your service. Select your experience and purchase securely through Beacons. 2. Submit your intake. Complete the Google Form linked in your service description. Production starts after your information and purchase are verified. 3. Enter the Atelier. Receive your client production queue and personal project dashboard. 4. Review & approve. Review your deliverables and share consolidated feedback. 5. Receive your project. Complete final revisions and access your finished project. Save a personal copy of your files.
02What should I prepare?+
Bring a clear vision, inspiration images, examples or mood references. Submit accurate project details and finalized, spell-checked wording. If you need help shaping the concept, start with Creative Direction.
03When does production begin?+
After your purchase is verified and your intake form and required materials are complete. Missing information postpones processing.
04How long will my project take?+
Brand Identity Development and the BTM Graphics Package require at least 14 business days. Other standard creative deliverables may require 15 or more business days. Your confirmed scope and Atelier Queue determine the schedule. Rush options are subject to availability and checkout terms.
05What is included in the graphics package?+
Six custom designs selected from promotional graphics, content flyers, service promotions, social media graphics, single-sided product labels, web banners, double-sided business cards and double-sided thank you cards.
06What does Creative Direction cover?+
Moodboards, visual storytelling, concept development, photoshoot direction, content planning, campaign and launch direction, and event branding ideation. Confirm your project scope before purchase.
07How does the 60-day payment plan work?+
The total investment is $2,000. A $500 non-refundable deposit secures your place; the remaining $1,500 is paid as three $500 payments by invoice. Your onboarding materials contain the payment schedule. This is a personalized strategy experience, and implementation requires your participation.
08Are revisions included?+
One revision is included in standard creative services unless your selected offer states otherwise. Additional revisions or changes to the approved scope are quoted separately and agreed before work continues.
09Can I submit AI photos or references?+
Yes. Only provide images and materials you own or have permission to use, including the consent of people pictured. AI-assisted imagery may contain visual variations; review deliverables before publication.
10What about cancellations or refunds?+
The 60-day program deposit is non-refundable. Review the cancellation and refund conditions on your selected Beacons offer before paying. For project changes, contact the studio through your order or onboarding channel.
11How do magazine submissions work?+
Choose your submission or advertising option in the gallery. Free submission does not guarantee publication. Editorial review, feedback and placements vary by offer; read the current Beacons listing before purchasing.
12Where do I get help after booking?+
Use the contact or reply channel in your Beacons receipt or personal project dashboard. Keep your order number and the email used at checkout ready.